Ricoh printers are one of the most popular names on the market. These devices offer stable performance but can encounter glitches from time to time. Sometimes you may find your Ricoh printer offline and unable to print anything.
The offline error in these printers arises because of a lack of communication between the SNMP protocol and the printer. This is why the status of the printer shows offline.
In this post, you will find out how to make your Ricoh printer status online.
Ways to Fix the Ricoh Printer Offline Error
1. Request the status communication through WMI protocol
The Ricoh printer’s connectivity status can be requested through either the SNMP or WMI protocols. The offline status arises when the SNMP communication cannot occur. So, you need to disable it and request status communication via WMI.
● On your system, launch the ‘Print & Share’ setting.
● Launch the ‘Profiles’ dialog.
● Here, tap ‘General Configuration.’
● Choose ‘General Settings.’
● Modify the communication method to WMI.
● Tap ‘OK.’
● Now, print any document.
2. Make changes in the printer channel options
If after changing the printer status communication protocol, you still cannot resolve the issue, follow these points.
● Launch the ‘Print & Share’ setting.
● Open the ‘Profiles’ dialog and choose your profile.
● Now, select the ‘Printer Channel Options’ in the list that you see.
● Tap the button below it.
● Choose ‘Printer Error Levels’ dialog.
● Locate the error and modify the offline status to ‘None.’
● Tap ‘OK’ and try printing.
3. Restart the printer
If you are still wondering how to fix Ricoh printer offline after these measures, restart the device. Just press and hold the ‘Power’ button and switch it on after a minute. Find out if there are any loose cable connections. The wiring from the router, modem, and PC should be correct.
Final Thoughts
These measures will eliminate the frustrating issue of Ricoh printer offline. Follow the instructions carefully to make your printer responsive. If you need more help, contact a printer technical expert.