Today, it seems that everyone is jumping on the crypto trading bandwagon. New virtual currencies are emerging, and trading them offers a very lucrative return. Coinbase is a leading crypto brokerage. It has a huge user base that regularly trades in cryptocurrencies through this medium. However, problems with one or the other aspect are bound to arise while trading. You may wonder how do I contact Coinbase customer service if problems regarding a Coinbase product or your account arise.
The best way to seek support is through their phone number, which is 888 908-7930. It is a toll-free number to access support. Besides that, You can get 24-hour live messaging support from Coinbase. The crypto trading platform is also present on Twitter, where they regularly provide status updates on their products. Finally, the Coinbase Help Center is a great resource for resolving common queries.
Report a Problem by Calling Coinbase Customer Service
The Coinbase customer service phone number is 888 908-7930. This is the only official number that the service has provided to its users. Apart from this, you can contact 1-425-606-4753. Do not use any other numbers aside from the ones mentioned here. If you do find any of the phone numbers, consider it a scam.
Access Live Coinbase Customer Service Chat
Coinbase offers live phone support. If you don’t want to call the support number, use the live messaging feature on the Coinbase Help page. It is available 24 hours a day throughout the week.
Here are the steps to access it.
● On your browser, navigate to the Coinbase Help Center.
● Now, hit ‘Getting Started’, and from there, tap ‘Coinbase support contact information.’
● You will see the live messaging link on the right-hand side.
● It will let you chat with the virtual assistant first and then with a live support agent if the problem remains unresolved.
● If you are using a web browser, choose ‘Message us.’ You will see that the Coinbase assistant opens on the right-hand side.
● Users of the Coinbase mobile app can choose the three vertical lines option, followed by ‘Get Support.’
● After that, choose the ‘Chat with us’ option. You can also dial 1-425-606-4753 to seek live support.
Resolve Coinbase Customer Service Problems Through Twitter
Coinbase is also present on the Twitter social media platform. Here, you can tweet about your query to @CoinbaseSupport. Coinbase advices you to only direct message your concern to them on Twitter. If you tweet your concern, ensure that it does not have any private information. It is because tweets are public and so can be seen by anyone.
Use the Coinbase Help Center
The Coinbase Help Center offers valuable guides on every single issue. From Coinbase login to verifying identity and reporting suspicious activity, you will find answers to almost every single query.
● To access the Help Center, visit help.coinbase.com/en-au
● A ‘How can we help you?’ page will open. Just below it, there is a search box to enter questions or keywords related to your issue.
● Below it will be the Top Articles section. Here there are six articles containing commonly reported problems of users.
● Click on a specific article to get more information about it.
● To get assistance on a specific topic, scroll a little further to find the ‘Help by topic’ section.
● Here, there are various topic categories on which you can get effective guidance. These include the following:
1. Getting Started with Coinbase
2. Managing your Coinbase account
3. Reporting fraud and suspicious activity
4. Trading and funding
5. Privacy and security
6. Taxes
● If you need help with a specific Coinbase product, go further down to find the ‘Help by product’ section.
● You can find assistance with the Coinbase wallet, how to earn staking rewards, and learning about rewards on the platform.
Frequently Asked Questions
1. How to delete a Coinbase account?
To close your Coinbase account permanently, go to the profile page. Ensure to open your account from a web browser. Check that it has zero balance. Now, near the bottom of the profile section, tap ‘Close.’
2. How to close a Coinbase account fully?
If you want to close your Coinbase account, first sell all the altcoins for Bitcoin. Now, withdraw Bitcoins from Coinbase by setting up a Bitcoin address. Next, sign into your Coinbase account on a desktop browser. Head to the ‘Activity’ tab and click ‘Close account.’ Fill out your password and confirm account closure.
3. How do I email a problem to Coinbase customer service?
You can use two email addresses to communicate your problems to Coinbase. These include suport@coinbase.com and help@coinbase.com.
4. How long does Coinbase take to respond to your problem?
The Coinbase customer service chat will immediately answer your question. But if you have submitted a complaint to the Customer Complaint Officer, you will get a response in 15 business days.
Summing up
Now you know how to connect with Coinbase customer service and resolve your issues. Seek assistance for your account, phone number problems, or technical issues. You may email the service as well to get answers to your queries.
Ref blog: https://www.linkedin.com/pulse/how-contact-coinbase-customer-service-everything-know-sheetal-rani/
Comments