Uphold makes trading cryptocurrencies effortless. However, sometimes, you may face issues with your account, funds, and security or become a victim of a scam. If you encounter any problem, knowing how to contact Uphold customer service will prove helpful. Uphold has a dedicated Contact Us page for users to connect with the support team. But there is no toll-free Uphold customer service telephone number. Also, Uphold customer service live chat is not available at its Help Center. But you can submit a request on the Help Center page. There is also a dedicated page for helping people learn about Uphold’s services and how to manage accounts and use other features.
Keep reading to learn more about contacting customer support for this digital multi-asset platform.
Steps to Contact Uphold Customer Service
If you wish to access Uphold customer support, the best way to do so is by visiting their Contact Us page. This area is suitable not only for customer support but also for other things. These include questions related to their Open API, compliance-related questions, or those concerning prospective business partners.
To access Uphold support for general queries, follow these points.
● Access the official Contact Us page or section of the platform. Visit uphold.com/en-us/resources/contact-us.
● Once there, tap the button ‘Contact our customer support.’ It is the first button below ‘General inquires, questions or suggestions.’
● When you click it, you will find yourself on the Submit a Request page.
● Here, there is a drop-down menu where you can choose the issue bothering you.
● Find support related to compromised accounts, deposits and withdrawals, business accounts, taxes, and the like.
● Choose an issue from the drop-down.
● As soon as you select your problem, more boxes will open.
● On the next drop-down menu, choose the specific problem related to the issue.
● In the next box, describe your problem in detail.
● Finally, attach a screenshot or any other material that may help customer service to understand your problem better.
● After filling out all the fields, hit the green ‘Submit’ button.
● That’s it. Now, the support team will look into your problem and give you a speedy resolution. If you cannot resolve your problem, dial 1-425-606-4753.
What Is the Uphold Customer Service Phone Number
Presently, there is no Uphold customer service number for general inquiries. You can go to the Regulators for United States Residents Page if you have any legal issues. Visit uphold.com/legal/regulators-for-residents-of-united-states. Here you will find the number 1-888-677-9280. Use this number if you have any complaints.
If the complaint remains unresolved, direct it to the Consumer Financial Protection Bureau. Get in touch with them using the numbers 855-411-2372 and 855-729-2372. Alternatively, you can also dial 1-425-606-4753.
Contact Uphold Through Email
Uphold has several email addresses for different purposes. For general inquiries, send an email to support@uphold.com. This email ID is ideal if you become a victim of phishing. If you want to inquire about any other service, but don’t have a problem as such, connect with Uphold by sending an email to hello@uphold.com.
If you have a compliance-related question, send an email to compliance@uphold.com. Those who have questions about Uphold’s open API can write to Uphold at developers@uphold.com.
Access Uphold Resources to Resolve Your Problems
If you have questions related to Uphold login, setting up passcode and biometrics, or data privacy, visit support.uphold.com. It has tons of helpful articles related to different topics. From fraud and security to account management, deposits, withdrawals, and trading, you will find articles related to every aspect.
Choose a suitable issue and click on it. You will be taken to another page where there will be detailed information about the issue and how to fix it.
Accessing the support page of Uphold is good for those who do not want to send an inquiry to the support team.
Frequently Asked Questions
1. How should I contact Uphold?
You can contact Uphold by navigating to their Contact Us page. Here, below ‘General Inquiries, Questions, or Suggestions’ tap ‘Contact our support team.’ From here you can submit a request for your issue.
2. Is there an Uphold contact email?
Yes, you can contact Uphold by writing them at support@uphold.com. If there’s a compliance-related issue, write to them at compliance@uphold.com.
3. What are Uphold’s customer service hours?
Uphold does not disclose their customer service hours on their Contact Us page. So, at present, there is no information about it. But if you cannot get in touch with them, dial 1-425-606-4753.
4. Why am I not able to withdraw from Uphold?
If you cannot withdraw money from Uphold, it may be because you have copied an incorrect receiving address or have chosen an incorrect blockchain network during withdrawal. Another reason can be that you have surpassed your account limit.
5. Can I contact Uphold customer service live chat?
Uphold does not offer a live chat option. If you have any inquiries or questions, navigate to the Contact Us page of the platform.
Summing up
Now you know exactly how to get in touch with Uphold customer service. Use their Support or the Contact Us page to resolve your issues. You can also send an email to them anytime. Comment below and tell us about your experience of contacting the customer service at Uphold.