The Cash App makes digital money exchange very simple. Although it has all the features to impart a great user experience, the app can still encounter errors at various points. Users can find Cash App not working due to various reasons. The most prominent among them is a poor internet connection, outdated Cash App version, wrong PIN, and overloaded Cash App data.
But you can fix all these sources of errors in a few simple steps. Let’s look at how to fix problems in the working of Cash App.
Solutions for Cash App Not Working on Your Phone
Does your app crash, keep stopping, or do you encounter a payment pending error? Use the fixes below to troubleshoot all these problems.
1. Check the internet connection and Cash App server status
If Cash App is not working, you should first check the internet connectivity. Do you find your wireless connection not working? Switch to an ethernet. When you are sure of making the connection stable, check the Cash App status. If the servers are down, you’ll be unable to use the app to exchange money. Head to the Cash App status website to figure out the state of the servers.
2. Remove the app cache
A corrupt cache hinders the working of Cash App. So you can delete them to make the app work.
● On Android, you can delete the app cache by first going to ‘Settings.’
● Choose ‘Apps.’
● Navigate to ‘App Management.’
● Select ‘Cash App’ and touch ‘Storage Usage.’
● Next, tap ‘Clear cache.’
● Relaunch Cash App and restart your phone.
3. Check for Cash App updates
Many users see the payment pending message on their Cash App. This can be frustrating as it means that your transaction has not been completed. Besides ensuring a good internet connection, see whether your Cash App is updated.
An outdated Cash App commonly encounters this error. So, go to either the Google Store or the App Store. If there’s an update pending, install it.
4. Change the PIN of your Cash App
Have you carried out the measures above but are still complaining about why is the Cash App not working on Android or iPhone? You may be entering the wrong PIN. Change the PIN through these steps.
● In the Cash App, touch the profile icon.
● Choose ‘Privacy & Security.’
● Now, touch ‘Change Cash PIN.’
● Finally, input a new PIN.
5. Force quit Cash App on your iPhone
iPhone users who find Cash App not opening should force quit and restart the app. It is possible that there’s a glitch in the software. Use these points to make Cash App work.
● Swipe and hold from the bottom central screen of your iPhone.
● Locate the Cash App.
● After finding it, remove it from the list.
● Now, head back to the Cash App and open it again.
● You can also restart your iPhone if the app does not function properly.
● Find the ‘Side’ and ‘Volume’ buttons on your iPhone. Press and hold these buttons.
● The Power off slider will show.
● Drag it to the right side.
● Your iPhone will turn off.
● Turn it on again by pressing and holding the ‘Side’ button.
● When you see the Apple logo, release the buttons.
6. Fix the payment failed error on the Cash App.
Usually, the error message of a failed payment in the Cash App occurs when you send a sum to a suspicious person. Cash App detects it and cancels the payment to protect your account. If this is the case, connect with the recipient. You can also contact the Cash App support team for more assistance.
Apart from this, always keep sufficient funds in your account and inspect the security settings of your card.
7. Use the website
An easy way to resolve certain Cash App problems is to use the website instead of the app. The website offers similar features as the app. It will work on those times when the app will not.
Summing up
These handy measures will fix the issue on your Android or iPhone device. Use this guide whenever you encounter a malfunctioning Cash App. These address the various causes of this problem so you can get rid of it quickly.
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