Crypto.com is a leading cryptocurrency exchange that facilitates investing, trading, staking, and more. Offering over 250 cryptocurrencies, it is definitely a great destination for all your virtual currency-related endeavors. However, you will undoubtedly encounter one or the other issue at a certain point. So, you may think how do I contact Crypto customer service.
The best way is to call the Crypto customer service phone number, which is 1 844-707-7788. If you are a Digital Commerce Bank and cardholder, call 1-844-836-6040. Besides calling, you can write your concern and send it to contact@crypto.com. Moreover, reach out to customer support on Twitter at @cryptocomcs. You may also contact them through the Crypto.com app. Finally, another way to find answers to your queries is through Crypto Help Center.
Call Crypto Customer Service Phone Number
The customer service phone number of Crypto.com is 1 844-707-7788. Users of Digital Commerce Bank can connect with customer service at 1-844-836-6040. Another number you can dial is 1-425-606-4753.
Here, it is important to note that you must notify the Crypto.com customer service rep by telephone within 24 hours if your card is misplaced or stolen. The customer service rep will notify you within 24 hours after you find out about the misuse or theft of your card.
Get Crypto Support Through Live Chat
A good way to contact customer service at Crypto.com is by starting a live chat. This feature is accessible to every user with a Crypto.com app.
● Open the app and get into your account.
● Tap the ‘Live chat’ icon at the top of the navigation bar.
● Now, the live chat dashboard will launch.
● Here you will see previous conversations if you’ve had them.
● To begin a new one, tap ‘Send us a message.’
● Now you must answer certain questions.
● Choose your language and then a category pertaining to your issue.
● Tap ‘Yes please’ two times to report a new incident.
● Now, share information screenshots or videos to make your issue clear.
● You will see a thank you message from the customer service team.
● Now, wait for their reply via email in a day. If you don’t get a reply, call 1-425-606-4753.
Get Crypto Support Through Email
Crypto.com has a systematic complaint-handling process. You can write them an email about your concern at contact@crypto.com. This email ID is suitable for queries regarding crypto.com products or services. As soon as your complaint is received by Crypto.com, they will take quick action regarding it.
But if you have problems related to the Crypto.com app’s Buy and Sell feature that is provided by Foris BAX MT Limited, send them to complaints@crypto.com. Ensure to be as clear about your complaint as possible, giving necessary facts and or evidence. You will get an acknowledgment email in two days upon receipt of the complaint.
Use Crypto.com’s Help Center
Crypto support is also available on the platform’s Help Center. From issues related to Crypto.com login to getting started with the service, you can get comprehensive information here.
● Navigate to help.crypto.com/en/
● Below the Welcome to Our Help Center, you will find a white search field where you can find articles related to your concern.
● A little below, there’s the Most Read Articles section.
● Here there are six articles commonly read by Crypto.com users as it solves many of their concerns.
● Below this section, find more helpful articles related to the Crypto.com app, Visa card, Fiat Wallet, Crypto.com exchange, DeFi Wallet, and Frequently Asked Questions section.
● Clicking on a certain section will open up more articles related to that particular category.
Frequently Asked Questions
1. What are the Crypto.com customer service hours?
The live support of Crypto.com customer service is open 24/7. You can also connect with their representative by using their phone number.
2. How do I speak to a person at Crypto?
Use the customer service phone number to contact Crypto.com. You may email your concern to contact@crypto.com. Apart from this, use the customer service chat on the Crypto.com website to talk to a support agent.
3. How do I withdraw money from Crypto.com?
Visit the Fiat Wallet on your app and choose ‘Transfer.’ After that, select ‘Withdraw’ and then ‘Fiat.’ Fill out the amount and confirm your bank account details. Use the prompts to withdraw money from Crypto.com.
4. How do I recover my Crypto.com account?
You can reset your password on Crypto.com to recover your account. Sign into your account on Crypto.com Exchange. Go to the dashboard and tap ‘Settings.’ Below the ‘Security’ tab, choose ‘Account Password & 2FA.’ Note the password updates and tap ‘Continue.’ Enter your current password, new password, and 2FA code.
5. Why am I unable to access my Crypto.com account?
You may be entering an incorrect 2FA code if you’ve enabled the authentication feature in your account. Check whether your internet connection is fine and if you have updated the app on your smartphone. Also, clear the cache if you use the app on your iPhone or Android.
Summing up
Hopefully, you will no longer find it challenging to get effective Crypto customer support. Seek help by dialing their support number through chat, email, or the Help Center. In the comments below, let us know about your experience getting support from this virtual currency exchange platform.
Ref blog: https://www.linkedin.com/pulse/contact-crypto-customer-service-call-email-chat-sheetal-rani/
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