Binance is one of the top cryptocurrency and blockchain providers. But sometimes, you may need help regarding account problems, buying crypto, or security verification. So knowing how to contact Binance customer service to deal with them is crucial.
Presently, there is no Binance customer service number that operates 24/7. But there is a Binance customer support chat, which is available all day long. Navigate to support.binance.us to reach out to their customer support agents or visit their Support Center. You can also submit a ticket and get confirmation from the Binance email address by going to Submit a Request page.
Keep reading to learn more about contacting Binance customer support.
Steps to Connect with Binance Support
To use Binance support, log into your account on the platform and follow these steps.
● In your account, tap the ‘Support’ icon.
● If you are using the app, touch the ‘Support’ icon on the app’s homepage.
● Now you will see a long list of common problems and their resolutions.
● You will also find frequently asked questions and self-service links.
● Go through the common questions. If you want to view more, tap the refresh icon.
● If you find a question aligning with your concern, tap it.
● The virtual assistant will soon give you the answer.
● But if it cannot answer satisfactorily, tap the ‘Unresolved’ button.
● You will find more related questions.
● If you still cannot get the solution, tap ‘Not relevant.’
● At this time, connect with the customer service rep.
Submit a Request for Binance Customer Support
A great way to reach out to Binance US customer support is by submitting a request on their exchange homepage.
● Just type ‘Binance submit a request’ on the search engine, and you will find the relevant page on the first search result.
● Alternatively, sign into your Binance account. Go down and choose the ‘Support’ category.
● Tap ‘Submit a request.’
● Here you will see various boxes where you need to enter relevant information regarding your email address, account, platform, and your concern.
● Describe your issue in detail so the support staff can look into it.
● There’s even an option to upload an attachment if needed. After filling in the necessary information, hit the ‘Submit’ button.
● Alternatively, you can dial 1-425-606-4753 to get customer support.
Use Live Chat to Contact Binance Customer Service
You can access Binance US chat support to talk to a live person. It’s possible to access chat support through the app and the web.
● App
1. Access your Binance.us app.
2. Tap the icon of the user profile. It is on the left part of the app.
3. Now, touch the ‘Chat’ icon in the form of a headset on the screen’s top.
4. A virtual assistant will ask you about your concern.
5. Explain your request.
6. To get support articles related to your request, touch the three arrows on the lower right.
7. If they don’t help, connect to a live agent by touching the ‘Unsolved’ icon in the form of a thumbs-down.
8. A customer support rep will come on the line.
9. Touch the ‘Leave messages now’ button to get connected to a live agent.
POINT TO NOTE: There is no Binance customer service phone number. You can only get support from the Submit a Request page or by using the live chat.
● Web
1. Go to the official support centre of Binance.
2. Here, touch the ‘Chat’ icon on the lower right.
3. Tap the ‘Login (Recommended)’ option.
4. Alternatively, you can click ‘Continue as visitor’ below.
5. Here, input your email address.
6. A virtual assistant will come on the line. Explain your request to it.
7. It will give you some support articles.
8. If these resources don’t help, tap the ‘Unsolved’ icon.
9. A live customer support rep will soon be on the line.
Dial 1-425-606-4753 if you want to get Binance support urgently.
Binance Email Address to Get Customer Support
Apart from the Binance live support, you can also get in touch with the service by filing a support ticket through email.
● Visit the ‘Submit a Request’ page.
● Here, fill in your email address, account type, platform, residence, and language preference.
● After that, choose the subject of concern and describe your request.
● Hit the ‘Submit’ button.
● You will get a confirmation email from support@binanceussupport.zendesk.com.
● Confirm that you have received a request and give in your ticket number.
POINT TO NOTE: The Binance support USA team works round the clock to respond to user queries and requests. To give a timely response, they merge multiple support inquiries about a single issue. So, the new inquiry ticket shows as ‘Closed.’ If you view it this way, it means that the support team has your original ticket, and it is updated with your test submission.
Contact Binance Customer Service on Social Media
You can access the customer support of Binance through Twitter, Facebook, and Reddit.
● Use @BinanceHelpDesk to find the service on Twitter. Here, send a direct message to Binance.
● On Facebook, use the handle @Binance. Here find the ‘Send message’ button at the top.
● Another way is to comment on the Facebook posts of Binance. Do not share any information related to your account.
● Finally, you can connect with Binance on Reddit through the subreddit r/binance. Here you will see a Binance Support thread.
Frequently Asked Questions
1. Does Binance offer live support?
To access Binance live chat support, log into the Binance app and tap ‘Chat.’ A virtual assistant will connect with you first. If it cannot resolve your problem, tap the ‘Unsolved’ icon to chat with a live agent.
2. How should I report a problem with Binance.us?
Go to the Support Center of Binance. Here, submit a request regarding your issue. Alternatively, choose the Live Chat feature on the Binance website.
3. Is there a Binance support phone number?
Presently, there is no Binance customer service phone number. The live chat feature is open24/7 on the website. Still, if you need help, dial 1-425-606-4753.
4. How long does Binance take to respond to customer service requests?
Binance guarantees a response to customer complaints within 24 hours. At the maximum, it will take 48 hours to respond to you.
5. How do I recover my wrong withdrawal in Binance?
Contact the customer support of the platform where your assets have been sent wrongly. Give them the TxID of your withdrawal to rectify the problem.
Summing up
Now you won’t feel confused when you need to contact Binance customer service. Use the Live Chat feature or use the Support icon to log into your account. You can also reach out to Binance Help Desk on their social media channels.
Ref blog: https://www.linkedin.com/pulse/contact-binance-customer-service-resolve-your-issue-sheetal-rani/