Ricoh printers, like every other printer out there, encounter various technical glitches. Quite frequently, people find Ricoh printer offline. This can happen if the printer cannot connect properly to the SNMP or WMI protocols. In this case, it will show the incorrect printer status. You must change to the WMI protocol to fix this issue.
In this post, we will go over a few ways to help you troubleshoot this offline problem.
Reasons for the Ricoh Printer Offline Error
SNMP and WMI protocols request the status of this printer. Initially, the printer tries to get the details from SNMP. But sometimes, the SNMP communication does not happen. This makes you see the offline status.
Troubleshoot Ricoh Printer Offline Error
Now that you are familiar with the causes, let’s begin the troubleshooting.
Set the printer protocol to WMI.
● On your printer, navigate to the ‘Print & Share’ settings.
● Tap ‘Change.’
● The Profiles dialog will open.
● Choose ‘General configuration.’
● Now, navigate to ‘General settings.’
● The protocol through which the printer status will be identified will be shown.
● If SNMP is selected, change to WMI.
● Tap ‘OK.’
● Close the screen and see the status of your printer.
Modify the error level settings.
● To change the error level settings, select the ‘Print & Share’ option on the printer screen.
● Pick the ‘Change’ option at the top of the page.
● Navigate to ‘Profiles’ and click on it.
● Choose ‘Edit.
● Now, below ‘Channels,’ select your printer channel.
● Here, find and tap ‘Trigger points.’
● Select the ‘Printer error levels’ option.
● Look for this offline error and change the settings.
● Choose ‘None’ and hot ‘OK.’
● Now, click ‘Close.’
● This is how to fix Ricoh printer offline.
Final Thoughts
These measures will help you fix the printer communication and bring the status of the Ricoh printer online. Your printer will come into working condition. But if the problem persists, connect with a printer technical expert.